1. INTRO

1.1. Thank you for your purchase. We aim to provide high-quality digital products and services. If you encounter issues with your purchase, please review our return policy below.

2. RETURNS

2.1. Due to the nature of digital products, we only offer refunds under the following conditions:

• The purchased application fails to function as intended despite reasonable efforts from our support team to resolve the issue;
• Refunds apply only to the digital product itself and do not include additional services that were performed specifically for you;
• Refund requests must be submitted within 10 days of purchase.

3. RETURN PROCESS

3.1. To request a refund, please contact our customer service team at support@fmp.company with the following details:

• Order number;
• Product name;
• Description of the issue, including details of the troubleshooting steps taken with our support team.

3.2. Our team may require additional information or steps to attempt to resolve the issue before approving a refund.

4. REFUNDS

4.1. If your refund request is approved, please allow up to 30 days for the refund to be processed. Refunds will be credited back to the original payment method.

4.2. Please note that any transaction fees or processing costs incurred during the purchase will be deducted from the refunded amount.

5. EXCEPTIONS

5.1. The following items are non-refundable: Custom services specifically tailored to individual customer needs, including but not limited to consultations, analysis, or personalized content creation.

5.2. If you believe your product is defective or malfunctioning, please contact our support team to explore alternative solutions before requesting a refund.

6. QUESTIONS

6.1. If you have any questions about our return policy, please contact us at support@fmp.company.